Privacy Policy & Cookies
PB Home Solutions T/A Devon Appliances.
Privacy, security and confidentiality are important to us. Collection of data is done solely to provide the service to our customers.
What our policy covers
This policy covers how Devon Appliances treats personal information that we collect and receive. Personal information, is information about you that is personally identifiable and includes name, address, phone numbers and email address.
This notice only applies to Devon Appliances and does not cover companies that we do not own or manage.
Type of information and how we collect your information
During the sales process we will collect, your name, billing address, optional delivery address, email and phone number. We collect this information from you in order that we can process your order and supply you with the goods you have purchased.
If you opt in to be contacted, you will be subscribed to our email newsletter, we will use your name and email, this is optional and controlled by you. Any such email will always have an unsubscribe link.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Who we might share your information with?
We do not rent, sell or share your personal information with any other organisations except to provide the products or services requested by you i.e we may pass on your details to a delivery company or third party trade in order that your goods can be delivered to you. We will ensure where possible that those that we share your data with are responsible and abide by privacy regulations. We will not otherwise share your information with anyone without your express permission, unless we are forced to do so by law.
Devon Appliances is/are a member of Combined Independent (Holdings) Ltd, and many of the products available through our business are supplied to us via CIH Ltd. We also advertise and sell products under the Euronics brand identity. When you shop with us, and purchase any product or service offered by us via CIH Ltd, we will share limited data with CIH Ltd and this may include any or all of the following; name, address and order details, email address and telephone number. This data is used for experience, analytics and marketing purposes only, including services provided by 3rd parties used by either ourselves and/or CIH Ltd and via our website and/or euronics.co.uk. Such services could include, but are not limited to; user journey and site analytics, reviews platforms, marketing mailings and newsletters, service emails and safety and product recall information.
Your Rights
We will only contact you to share your information where we have your consent to do so and you can withdraw that consent at any time by contacting us. You have a right to know what information we hold about you and if you wish ask us to remove your information from our systems.
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/.
Contacting You
We will use your contact details to communicate with you, to send you notification about the delivery of your purchase, help answer your queries and to maintain our business relationship.
Payment Information
Payment of goods will require your name, address and details of your credit card or payment card. Your financial information will be used solely for the processing of payments. We do not hold any credit card information at any time - all card transaction are done via a secure card processor, (such as PayPal) each of which will process data on a secure server and safe environment. For this reason we request you do not send card details by email.
Storing your information
Information is held on a secure servers, passwords (if used) are encrypted and not accessible by us.
How can you access your information?
You can request to view the information that we have about you, you can request to change or delete any personal information previously provided. If we are able to make the changes that you have requested then we will certainly do it, however there are times when we have to maintain records for legal reasons. (HMRC) If you would like a copy of your information, you can email our Data Protection Officer.
How long will we keep your information?
We will retain your personal information for no longer than is necessary for the maintenance of our business relationship, to meet our legal or regulatory requirements. You can request at any time that we delete your information from our system and where we are legally allowed to do so we will comply with your request.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
| cookieConsentPrefs | Facilitates caching of selected cookie groups made by the online-visitor. |
How do we tell you about future changes to this policy?
Any changes we make to our policy will be put on our website. (this page) Please check for updates from time to time, so you are always fully aware of what information is collected and how it is used.
How to contact us?
If you have any questions or concerns about our use of your personal information or would like a copy of the information we hold about you, please email us.
